Privacy Policy - Roofing Contractor in Northeast Ohio

Revised: March 22, 2026

Your privacy is important to Kern’s Roofing. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a contact form, request a free estimate, submit a referral, call us, email us, or otherwise communicate with us.

By using this website, you agree to the terms of this Privacy Policy. Please read it carefully.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Your name
Email address
Phone number
Mailing address or project address
Service interests, such as roofing, siding, gutters, windows, storm damage, or other exterior services
Messages, project details, photos, or other information you choose to submit
Referral information, including your information and the information of the person you are referring

We may also automatically collect certain information when you visit our website, such as your IP address, browser type, device type, pages visited, time spent on the website, referring website, and other website usage information.

2. How We Use Your Information

Kern’s Roofing may use the information we collect to:

Respond to your questions, messages, and estimate requests
Contact you about roofing, siding, gutters, windows, storm damage, or other exterior services
Schedule inspections, appointments, consultations, or project follow-ups
Provide quotes, recommendations, and customer service
Process referral submissions and determine referral reward eligibility
Improve our website, services, advertising, and customer experience
Maintain business records
Protect our website, business, customers, and service providers from fraud, misuse, or unauthorized activity
Comply with legal, insurance, accounting, or regulatory obligations

3. Referral Information

If you submit a referral through our website, you may provide information about yourself and the person you are referring. By submitting referral information, you confirm that you have permission to share the referred person’s contact information with Kern’s Roofing or that you have a legitimate reason to provide that information so we may contact them regarding roofing or exterior services.

Referral rewards, gift cards, or promotional offers may be subject to separate terms, eligibility requirements, approval, and verification by Kern’s Roofing.

4. Cookies, Analytics, and Online Tracking

Our website may use cookies, pixels, analytics tools, and similar technologies to help us understand how visitors use the website, improve our services, and measure the effectiveness of our advertising.

We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar third-party services. These tools may collect information such as pages visited, links clicked, device information, general location, browser information, and interactions with our website or ads.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. Please note that some website features may not function properly if cookies are disabled.

5. Advertising and Remarketing

We may use third-party advertising platforms to show ads to people who have visited our website or may be interested in our services. These platforms may use cookies, pixels, or similar technologies to provide advertising, measurement, analytics, attribution, and reporting.

We may also use information such as website activity, general location, or contact information you provide to help us measure advertising performance or reach relevant audiences. We do not sell your personal information for monetary consideration.

6. How We Share Information

Kern’s Roofing does not sell your personal information.

We may share information when necessary to operate our business, provide services, respond to your requests, or comply with legal obligations. This may include sharing information with:

Employees, contractors, or representatives who help us respond to inquiries or provide services
Website hosting, email, form, analytics, advertising, or marketing service providers
Scheduling, customer management, or business management service providers
Insurance, legal, accounting, or professional advisors
Government authorities, courts, or other parties when required by law or necessary to protect our rights

We only share information as reasonably necessary for the purposes described in this Privacy Policy.

7. Mobile Messaging, Phone Calls, and Emails

If you provide your phone number or email address, you agree that Kern’s Roofing may contact you by phone, text message, or email regarding your inquiry, estimate request, referral submission, appointment, project, or related services.

Message and data rates may apply for text messages. You may ask us to stop contacting you at any time.

8. Photos, Reviews, and Project Information

If you provide photos, reviews, testimonials, or project-related information, we may use that information to respond to your inquiry, evaluate your project, provide services, document work, or improve our customer experience.

We will not intentionally publish your personal contact information on our website or marketing materials without permission. Before-and-after photos, project photos, or testimonials may be used for business, marketing, or portfolio purposes when appropriate and permitted.

9. Security

We take reasonable steps to protect information submitted to us from unauthorized access, disclosure, misuse, loss, or alteration. However, no website, email system, or online transmission can be guaranteed to be completely secure.

Please do not submit sensitive financial information, insurance claim documents, or confidential information through website forms unless specifically requested by Kern’s Roofing through an appropriate method.

10. Data Retention

We may retain personal information for as long as necessary to respond to your inquiry, provide services, maintain business records, resolve disputes, comply with legal obligations, and support legitimate business purposes.

11. Your Choices

You may contact us to request that we update, correct, or delete personal information you previously submitted, subject to any legal, business, insurance, or recordkeeping obligations.

You may also opt out of non-essential marketing communications by following any unsubscribe instructions provided or by contacting us directly.

12. Third-Party Links

Our website may include links to third-party websites, social media pages, review platforms, videos, maps, or other external services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. Children’s Privacy

Our website and services are intended for homeowners, property owners, and adults seeking roofing or exterior services. We do not knowingly collect personal information from children under the age of 13. If we become aware that information has been submitted by a child under 13, we will take reasonable steps to delete it.

14. Processing in the United States

Kern’s Roofing operates in the United States. If you access our website from outside the United States, you understand that your information may be collected, processed, and stored in the United States, where privacy laws may differ from those in your location.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If changes are made, the revised Privacy Policy will be posted on this page with an updated revision date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.